Shipping policy

Aurelia Luxe by Jam is dedicated to reliable and transparent delivery.

Processing Time
Orders are processed within 2–5 business days.

Shipping Time Estimates
- U.S. Shipping: 3–7 business days  
- International Shipping: 7–21 business days  

Shipping Costs
Shipping rates are calculated at checkout.

Order Tracking
Tracking information will be provided once your order ships.

Delays & Liability
We are not responsible for delays caused by:
- Carriers  
- Weather conditions  
- Customs processing  

Undelivered Orders
Under Kentucky consumer standards, if goods are not delivered within a reasonable or disclosed timeframe, customers may be entitled to request a refund. (Justia Law)  

Incorrect Address
Customers are responsible for providing accurate shipping details. We are not liable for delivery issues due to incorrect addresses.

Contact: aurelialuxebyjam@zohomail.com